Dialpad

About Dialpad

Dialpad is a cloud communications platform built on AI—every call is transcribed in real time, key action items are automatically identified, and post-call summaries are generated without any manual note-taking. The AI coaching features surface talk-time ratios, sentiment scores, and missed competitor mentions during sales calls.

The free plan supports one user with unlimited calling within the US and Canada, making Dialpad the rare business VoIP provider with a functional no-cost tier. Paid plans add team management, call center features, video meetings, and advanced AI analytics. The platform runs on Google Cloud and integrates with Salesforce, HubSpot, Zendesk, and Slack.

Dialpad is best for sales teams, customer success organizations, and remote-first businesses that want to turn every call into structured, searchable data. Its AI transcription and coaching features reduce manual CRM logging and give managers visibility into call quality without listening to recordings.

Key Features

• Real-time AI call transcription and automatic action item detection
• Post-call AI summaries with sentiment analysis
• Free plan for one user with unlimited US/Canada calls
• Ai Sales Center with live coaching and competitor mention alerts
• Video meetings up to 10 participants on free plan
• Native integrations with Salesforce, HubSpot, Zendesk, Slack

User Ratings

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