Gorgias

by Gorgias

4.6· 860 G2 reviews

Ecommerce helpdesk native to Shopify, BigCommerce, and Magento

7-day free trial

Complexity: medium

Pricing

$10/mo

Save 92% annually

Model

trial then paid

Trial length

7 days

Integrations

100+

API

Available

Platforms

Web

iOS

Android

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About Gorgias

Gorgias is a customer support helpdesk built specifically for e-commerce merchants. Its deep integration with Shopify, BigCommerce, and Magento pulls order data, shipping status, and customer purchase history directly into the support agent's view—so agents can process refunds, cancel orders, and update shipping addresses without leaving the helpdesk.

The platform supports email, live chat, SMS, Instagram DMs, Facebook messages, and WhatsApp from a unified inbox. Its macro (saved reply) system allows one-click responses that include dynamic order data, and the AI assistant can draft responses, tag tickets, and suggest macros based on ticket content.

Gorgias is best for Shopify merchants with $1M+ in GMV that are managing 200+ support tickets per month. The per-ticket pricing model (rather than per-agent) is unusual and favors teams with high-volume email but a small support team. Its 15% recurring 12-month affiliate commission scales with merchant growth.

Key Features

Shopify, BigCommerce, and Magento native integration with order data in every ticket
Unified inbox: email, live chat, SMS, Instagram, Facebook, WhatsApp
Order management actions (refund, cancel, update) from within the ticket
AI response drafting and ticket tagging
Macro system with dynamic order data for one-click responses
Per-ticket pricing — not per-agent — for cost efficiency with small teams