LiveChat

About LiveChat

LiveChat is a live chat and customer service platform by Text, Inc., used by over 37,000 companies including Adobe, McDonald's, and Samsung. Its chat widget is highly customizable—matching brand colors, triggering on exit intent, and routing visitors based on URL or referral source. Every chat conversation feeds into a unified ticketing system for follow-up if issues aren't resolved in real time.

The platform's analytics suite shows chat volume, response time, customer satisfaction scores, and agent performance metrics. The canned response library reduces average handle time, and the eye-catcher feature (an animated chat icon) increases widget visibility without being intrusive. LiveChat integrates with 200+ tools including Salesforce, HubSpot, Mailchimp, and Shopify.

LiveChat is best for mid-sized e-commerce and SaaS companies with dedicated support teams that want professional-grade live chat with deep analytics. Its 120-day affiliate cookie is one of the longest in the SaaS space—reflecting the typical enterprise evaluation cycle.

Key Features

• Highly customizable chat widget with brand color matching and targeting rules
• Unified ticketing system for asynchronous follow-up
• Customer satisfaction (CSAT) surveys after each chat
• Eye-catcher animated icon to increase widget engagement
• 200+ integrations including Salesforce, HubSpot, Shopify
• Agent performance analytics with response time, resolution rate, and CSAT

User Ratings

Support & Compliance