Tidio

About Tidio

Tidio is a customer communication platform combining live chat, AI chatbot (Lyro), and email marketing in a single tool designed for e-commerce and small business websites. The free plan includes 50 live chat conversations per month and 50 AI chatbot responses, making it accessible for businesses just starting to add chat support to their site.

Lyro, Tidio's AI chatbot, is trained on your FAQ and support content and can handle common questions automatically, freeing human agents for complex issues. The platform integrates with Shopify, WooCommerce, WordPress, and major CRM tools, pulling customer order data into the chat window for context.

Tidio is best for small e-commerce stores, service businesses, and SaaS companies that want to offer instant chat support without staffing a 24/7 live chat team. The AI chatbot deflects simple queries automatically, and the free tier allows testing the product on a live site before committing to a paid plan.

Key Features

• Free plan with 50 live chat conversations and 50 AI chatbot responses/month
• Lyro AI chatbot trained on your FAQ and support documentation
• Shopify and WooCommerce integration with order data in chat window
• Email marketing campaigns integrated with chat contact list
• Mobile app for responding to chats on iOS and Android
• Visitor tracking with behavior-triggered chat proactive messages

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